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WhatsApp leads the way, but your customers are on Instagram, Facebook, email and your website too. OmniChatStack brings them all into one inbox — with AI, a shared team view, broadcasts, automation, and a developer API when you need it. Every feature below is included from your very first agent, at every tier — not locked behind an upgrade.
Official Cloud API
WhatsApp Solution Provider
0% Markup
Direct Meta billing rates
Roman Urdu AI
English, Urdu & Roman Urdu
Honest Limits
Stated upfront on every feature
OmniChatStack keeps the WhatsApp number your customers already have saved, and brings WhatsApp, Instagram, Facebook, email and webchat into that same inbox — so switching to a real platform doesn’t mean starting over or juggling five apps.
When you connect via Coexistence, the last 6 months of individual (one-to-one) text messages sync into OmniChatStack, and future 1:1 chats keep syncing both ways.
WhatsApp, Instagram DM, Facebook Messenger, email and webchat all land in the same list, so nothing gets missed switching between apps.
Put a WhatsApp button on your website so visitors start a conversation in one tap, no app-switching required.
Take customer calls on the same number, logged in the same conversation history as your chats.
AI trained on your own content answers common questions automatically — in English, Urdu and Roman Urdu — and hands off to a person the moment a conversation needs one, so your team spends time on what actually needs a human.
Trained on your own site, PDFs and FAQs; answers in English, Urdu and Roman Urdu; hands off to a person cleanly.
Build reply flows with if/else branching and input capture — the fee, timing and location questions you answer fifty times a day, answered automatically.
Create, submit and track WhatsApp templates, with approval status synced straight from Meta.
Show your products inside WhatsApp, so customers browse without leaving the chat.
A shared inbox that assigns new conversations automatically, broadcasts that reach the right list at the right time, and a developer API for teams who'd rather build than click — all included from the Starter tier, all working on the number you already have.
New conversations auto-assign so two people never answer the same customer, and your whole team sees the same conversation history.
Segmented, scheduled WhatsApp broadcasts on Meta-approved templates, sent to a tag, list or activity-based group.
Organise your audience across every channel in one place.
Send and receive WhatsApp messages from your own app or system, if you'd rather build on your own stack than use the dashboard.
The core inbox — Coexistence, every channel, the shared inbox, broadcasts, flows, templates and catalogue — is included on every plan, starting with your first free agent. You only pay more to add AI Chat or WhatsApp Calling, never to unlock the basics you already need.
This matters more than it sounds. Reviewers of other WhatsApp platforms commonly flag that core functionality gets paywalled behind higher tiers — automation, deeper reporting, integrations locked until you upgrade. OmniChatStack doesn't work that way: every tier gets the full inbox. The only two things that change between tiers are AI Chat and WhatsApp Calling — add either, both, or neither.
| Platform Capability | OmniChatStack | Typical Competitor (Wati, Respond.io) |
|---|---|---|
| Core Omnichannel Inbox (WhatsApp, IG, FB, Email, Webchat) | Included on every tier, from your very first agent | Split across tiers or charged as add-on modules |
| WhatsApp Coexistence (Keep existing number & WhatsApp app) | Included — 6 months 1:1 text history synced & ongoing 2-way sync | Unsupported or requires losing the standard WhatsApp app |
| Shared Multi-Agent Team Assignment | Included across all tiers — assign, route, and collaborate | Restricted or locked behind $100+/mo enterprise plans |
| Developer API & Real-time Webhooks | Included on all tiers — build and connect freely | Paywalled behind custom enterprise contracts |
| WhatsApp Message Fee Markup | 0% markup — Meta charges you directly at official rates | 15% to 30% hidden markup added to every conversation |
Honest answers to the most common questions before getting started.